Professional Info

A skilled user experience researcher with almost 8 years of experience working with Fortune 500 clients to provide actionable user experience insights. With over 140 projects utilizing a wide variety of methodologies and almost 60 clients across many industries I have gathered a wealth of knowledge and experience, but am always looking for the next challenge or opportunity.

 

In addition to high-level UX research skills, my technical skills and knowledge have provided significant value to the company over the years, leading to a unique career path that has provided many research and technical opportunities.

Skills

  • User Experience Research

  • Moderation

  • Client Management

  • Professionalism

  • Flexibility & Adaptability

  • Dependability

  • Leadership & Teamwork

  • Technical Proficiency

  • Limited Prototyping

  • PC and Mac

  • Morae

  • Microsoft Office

  • Problem Solving

  • Positive Attitude

  • Self Motivated

Methodologies

  • Website Usability Testing

  • Mobile Usability Testing

  • Tablet Usability Testing

  • Kiosk Usability Testing

  • Remote Usability Testing

  • Rapid Iterative Testing

  • Competitive Testing

  • Expert Review

  • Omni-Channel Research

  • Taxonomy Research

  • Card Sorting

  • Tree Testing

  • Eye Tracking

  • Focus Groups

  • Field Study

Clients

Work Experience

Sr. Strategist - UX Research & Technology | Usability Sciences

​2020 - present

 

Senior Technical UX Specialist | ​2017 - 2020

Senior User Experience Analyst | ​2015 - 2017

​User Experience Analyst | ​2014- 2015

Associate User Experience Analyst | ​2013 - 2014

 

  • Act as a key technical resource for the organization, overseeing in-house research labs, research equipment, and serving as technical liaison to vendors and clients

  • Work directly with clients to create and execute strategic research plans across many industries and methodologies

  • Train team members on all aspects of UX research and technology through mentoring and knowledge sharing meetings

  • Innovate with new technologies and ideas to establish budgets and strategic roadmaps for various technology deployments

  • Provide pre-sales expertise to assist in offering customized research solutions based on the dynamic needs of each client

  • Draft research plans through collaboration with clients to outline objectives, methodology, and moderator questions for participant sessions

  • Moderate qualitative interviews and utilize other methods of gathering user feedback (focus groups, diary studies, card sort, etc.) as project needs dictate

  • Document and analyze results of research to distill key learnings into a high quality final deliverable with actionable recommendations

  • Conduct workshops and present final deliverables to set clients up for continued success through the development process

Financial Statement Analyst | C-III Asset Management

​2011 - 2013

 

  • Analyzed property financials to assess overall property condition and performance

  • Reviewed, processed, and submitted property inspections to Fannie Mae

 
Head Resident Assistant | Southwestern University​
2008 - 2011

 

  • Head resident assistant of two on-campus apartment complexes

  • Supervised staff of six resident assistants to keep student safe and content

Education

Southwestern University
​2007-2011
Bachelor of Arts in Sociology

 

  • Paideia Scholar

  • Cody Scholar

  • London Semester Fall 2009

  • Vice President of Alpha Phi Omega, a national co-ed service fraternity

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