Professional Info

A skilled user experience researcher with almost 8 years of experience working with Fortune 500 clients to provide actionable user experience insights. With over 140 projects utilizing a wide variety of methodologies and almost 60 clients across many industries I have gathered a wealth of knowledge and experience, but am always looking for the next challenge or opportunity.
In addition to high-level UX research skills, my technical skills and knowledge have provided significant value to the company over the years, leading to a unique career path that has provided many research and technical opportunities.

Skills
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User Experience Research
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Moderation
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Client Management
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Professionalism
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Flexibility & Adaptability
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Dependability
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Leadership & Teamwork
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Technical Proficiency
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Limited Prototyping
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PC and Mac
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Morae
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Microsoft Office
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Problem Solving
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Positive Attitude
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Self Motivated

Methodologies
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Website Usability Testing
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Mobile Usability Testing
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Tablet Usability Testing
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Kiosk Usability Testing
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Remote Usability Testing
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Rapid Iterative Testing
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Competitive Testing
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Expert Review
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Omni-Channel Research
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Taxonomy Research
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Card Sorting
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Tree Testing
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Eye Tracking
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Focus Groups
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Field Study
Clients


Work Experience
Sr. Strategist - UX Research & Technology | Usability Sciences
2020 - present
Senior Technical UX Specialist | 2017 - 2020
Senior User Experience Analyst | 2015 - 2017
User Experience Analyst | 2014- 2015
Associate User Experience Analyst | 2013 - 2014
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Act as a key technical resource for the organization, overseeing in-house research labs, research equipment, and serving as technical liaison to vendors and clients
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Work directly with clients to create and execute strategic research plans across many industries and methodologies
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Train team members on all aspects of UX research and technology through mentoring and knowledge sharing meetings
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Innovate with new technologies and ideas to establish budgets and strategic roadmaps for various technology deployments
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Provide pre-sales expertise to assist in offering customized research solutions based on the dynamic needs of each client
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Draft research plans through collaboration with clients to outline objectives, methodology, and moderator questions for participant sessions
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Moderate qualitative interviews and utilize other methods of gathering user feedback (focus groups, diary studies, card sort, etc.) as project needs dictate
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Document and analyze results of research to distill key learnings into a high quality final deliverable with actionable recommendations
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Conduct workshops and present final deliverables to set clients up for continued success through the development process
Financial Statement Analyst | C-III Asset Management
2011 - 2013
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Analyzed property financials to assess overall property condition and performance
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Reviewed, processed, and submitted property inspections to Fannie Mae
Head Resident Assistant | Southwestern University
2008 - 2011
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Head resident assistant of two on-campus apartment complexes
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Supervised staff of six resident assistants to keep student safe and content
Education

Southwestern University
2007-2011
Bachelor of Arts in Sociology
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Paideia Scholar
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Cody Scholar
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London Semester Fall 2009
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Vice President of Alpha Phi Omega, a national co-ed service fraternity